Rachèta Account & Data Deletion

Delete from the Rachèta App

You can delete your account and personal health data directly inside the mobile application:

Step 1: Open the Rachèta app on your device.
Step 2: Go to Settings from the bottom navigation bar.
Step 3: Scroll to the Danger Zone section at the bottom.
Step 4: Choose Delete Account and follow the confirmation process.

✓ In-app deletion takes effect immediately upon confirmation.

Request Deletion Without Access to the App

If you have uninstalled the app, lost your device, or cannot access your account, you can submit a deletion request directly to our team:

Official Deletion Contact Email

info@lumen-path.com

Subject: Rachèta Account Deletion Request

Information Required to Locate Your Account:

The registered mobile phone number used to sign in (including country code, e.g. +974 ...).
Your full name as entered in your profile.

⚠️ Privacy & Security Notice:

For your protection, do not send passwords, one-time verification codes (OTPs), prescriptions, medical records, or other unnecessary sensitive health information by email. We only need your registered phone number and name to locate and verify your account.

Turnaround: Once identity verification is confirmed via your registered phone number, manual deletion requests are processed within 7 business days.

What Data Is Deleted

When an account is deleted, Rachèta permanently removes:

✕ Account & Profile: Account information, credentials, and profile details.

✕ Personal Health Records: Medical history, diagnosed conditions, and recorded allergies.

✕ Medications & Reminders: Medication logs, dosages, schedules, and intake alarms.

✕ Appointments & Visits: Doctor visits, clinic notes, and appointment records.

✕ Uploaded Documents: Uploaded prescriptions, medical documents, and lab sheets.

✕ Extracted Lab Data: Extracted test values, clinical notes, and digitized results.

✕ Chat History: All Ask Rachèta conversations, questions, and replies.

✕ Dependent Information: Managed dependent profiles where you are the sole registered caregiver.

✕ Associated Files: All associated stored images and files.

Data Retention Policy

When an account is deleted, Rachèta removes the user’s account information, personal health records, medications, reminders, uploaded medical documents, chat history, dependent information, and associated stored files. Certain limited transaction, security, consent, or audit records may be retained where required for legal, accounting, fraud-prevention, or regulatory obligations. Any retained records are kept separate from active health-profile data and are not used to continue providing the deleted account.

⚠️ Account Deletion is Permanent

Account deletion cannot be undone. Once deleted, your account, health records, uploaded documents, medications, and chat history cannot be restored or recovered. If you wish to use Rachèta again in the future, you will need to create a new account.